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IT Support Specialist I

Posting Details

Position Information

Job Title IT Support Specialist I
Job Description

The UIU IT Support Specialist I will provide end-user support to UIU Community Members regarding computing device related incidents and service requests.

Essential Duties Summary

Respond to, and resolve service tickets from the I.T.S. Help Center; escalate major incidents appropriately.

Aid in the design and implementation of classroom technology solutions, based on stakeholder input.

Maintain hardware and local software systems across the global university.
Provide recommendations on A/V equipment; assist with the physical installation and maintenance of the equipment.

Responds to client inquiries concerning local systems operation and diagnose system hardware, software, and end user incidents and service requests.

Instructs users in the use of equipment, software; develop training material and procedures.

Attend staff meetings and provide updates to supervisor as needed.

Maintain accurate cradle-to-grave documentation on all UIU technology assets.

Utilizing ITS approved vendors, order approved software, hardware, and A/V equipment as requested for staff, faculty or administration by working with the Business Office to complete the purchasing process.

Other duties as assigned.

Required Qualifications

Effective troubleshooting skills.

Possess the ability to effectively manage multiple tasks, duties, and responsibilities while working both independently and with a team.

Possess the ability to read and interpret documents such as operating and maintenance instructions and procedure manuals and the ability to write routine reports and correspondence.

Possess the ability to define problems, collect data, establish facts, and draw valid conclusions, interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Maintain current knowledge of technology and instructional practices that relate to the use of technology.

Must be detail oriented, manage priorities, and handle multiple independent projects.

Possess an understanding of IT Service Management practices and guidelines.

Preferred Qualifications

Bachelor’s degree in Information Technology or a related field preferred; or an equivalent combination of education and experience.

Experience supporting remote users.

Experience supporting audio / visual technology.

Good interpersonal relation and communication skills in order to consult effectively with faculty and staff in a customer-focused manner.

Excellent verbal and written communication skills are required; be able present material in front of small and medium-sized groups.

Experience in higher education environment.

Experience supporting instructional technologies.

Physical Demands

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be physically able to lift up to 30 pounds and climb ladders to support A/V equipment.

Location Fayette, IA

Posting Detail Information

Posting Number AS39P
Open Date 08/15/0017
Open Until Filled Yes
Close Date
Special Instructions to Applicants

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this employment opportunity? (Please be specific)

    (Open Ended Question)

  2. * Have you worked in Higher Ed before?
    • Yes
    • No
  3. * Are you a current employee of the university?
    • Yes
    • No
  4. Are you available to work in the evening (6 pm to 2 am)?
    • Yes
    • No
  5. Are you available to work weekends?
    • Yes
    • No
  6. Are you available to travel for your job?
    • Yes
    • No
  7. Do you have a valid driver's license?
    • Yes
    • No

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Letter of Recommendation